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Other Questions & Comments
  • Can I ship to a Freight Forwarding Company?

    As we cannot determine the final destination of the shipments sent to freight forwarding companies, we reserve the right to cancel orders for items that have licensing and distribution restrictions.

    We assume no responsibility for damaged, defective or lost orders shipped to you from a freight forwarding company.
  • Can I change my shipping method?

    We regret that we are unable to change the shipping method on orders once they have been placed.

    For more information on how your order is processed, please .

    If the items in your order are available to ship immediatley, or have already been shipped, then we suggest that you place a new order with the shipping method required. Then, you can once it arrives.

    In some cases, it is possible cancel all or part of your order if the items are not in-stock. .
Submit a Question to: shopsu2c@connekt.com
Help Us Help You
When contacting our Customer Care team, please include the following information so we can resolve your issue as quickly as possible:
  • Your name
  • Your order number (if you have one)
  • A description of your issue
  • Your desired resolution
All inquiries are typically responded to within 48 business hours
Thank you!
We will direct your inquiry to the appropriate department and person.